Return and Refund Policy

Refund & Returns Policy
In line with Australian Retail Consumer policy we accept returns and or refunds of any faulty or failure of the product(s) to work or perform as advertised.
Request for refund must be made within 30 days of delivery of the goods originally purchased. For maximum refund Goods must be returned to us in as new and undamaged condition with all parts and components intact.
Small orders of 1-5 units incur a 10% restocking fee is taken from the refund value and Return Freight is at the Customers cost.
Large orders of 5 or more units will incur a 25% stocking fee if the order is cancelled after production of the customers order quantity has been commenced.
admin@watchfulrooster.com within that time if you are not satisfied with your purchase so that we can resolve any problem or issue you may have.  This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products should be installed as detailed in verbal, written or video demonstrations on our website and or as published on various social and 3rd party content hosting sites.
We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Watchful Rooster will not be responsible for parcels lost or damaged in transit if you choose not to insure.  If you have any enquiries regarding this document and the payment services offered by eWAY please contact them at their website at www.eway.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable

information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Delivery Policy

After ordering online, you will receive an email confirmation from Watchful Rooster containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods as listed on checkout within 1-2 working days; however, if goods are unavailable delivery will take a little longer.  If you wish to query a delivery please contact us at sales@watchfulrooster.com


Online Services

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 1 to 2 working days.

Items returned for repair under warranty or other request if not picked up or an arrangement made by email or other written communication will be considered abandone goods after 6 months and will be disposed of or sold as is.